Hospitality Assured
As a facilitator and mentor for the Hospitality Assured assessment which focuses businesses on their customers and their business practices. This results in a real focus on the customer with improvement to customer service resulting in increased customer satisfaction and increased profits for the business. It also results in better internal communication and team working.
The Tontine Hotel, Peebles
Everything an active break should be – This 36 bedroom family run hotel in the heart of Peebles specialise in providing active breaks in the Tweed Valley. They are passionate about customer service and always try to go the extra mile for their guests.
