Hospitality Assured
As a facilitator and mentor for the Hospitality Assured assessment which focuses businesses on their customers and their business practices. This results in a real focus on the customer with improvement to customer service resulting in increased customer satisfaction and increased profits for the business. It also results in better internal communication and team working.
VisitScotland
VisitScotland is the national tourism organisation with 14 offices across Scotland. The organisation was keen to use Hospitality Assured to show it was committed to its customers, to the tourism industry in Scotland and also to use a model that was customer focused and devised specifically for the hospitality industry.
